History

Our 20 year journey

Team

The experts behind our services

Partners

Clients we work with

Awards

Growing success over the years

Sydney’s Plumbing Specialists
has been operating close to
10 years with our Director
having 20 years’ experience in the plumbing industry

We have a combined 250 years’ experience within our team of plumbers to handle any plumbing situation which comes our way

Michael Alayan

SPS Director

Michael, our director has a goal of ensuring Sydney’s Plumbing Specialists becomes the most respected and most trusted company in the plumbing industry where our clients and employees are proud of using our services and working in a company which accepts only the best for our customers.

Michael’s passion for the plumbing industry is like no other, ensuring the company and our employees constant growth and commitment in continuing to deliver an exceptional service, every time

It all started with
one van...

Now we have a fleet of 7

Continuous Growth

We will continue to grow with the end goal of providing our customers with an honest, professional, and reliable service each time. This is something we are all proud of at Sydney’s Plumbing Specialists.

Our company core values are listed below which we help can provide an insight to the type of people we work alongside, and the criteria each one of our staff members has to live by day by day when being employed at Sydney’s Plumbing Specialists.

We are all one big family at Sydney’s Plumbing Specialists who remain humble throughout their growth which we have achieved over the years and in the years to come

Openness

As soon as an issue occurs, deal with it in a polite & direct manner. Deal with it in a respectful and direct manner with no drama

A United Front

Take time to socialise with one another to form stronger bonds. Share your learnings freely so everyone may succeed & grow together

Customer Priority

Customers are NOT inconvenience, they are the reason our company exists. Always put yourself in our customer’s shoes.

Responsibility

There is no failure, only feedback. Take the feedback on board to change & address your behaviour where necessary

Stay Grounded. Be Humble

When you have had a large win, stop & think what I need to do to remain humble. Equally when you have had a large loss, stop & think what I need to do to stay positive. Always treat the cleaner & CEO with the same level of respect. Remember you learn anywhere, anytime & from anyone!

Our vision starts from the top
& filters right down

Our vision starts from the top and filters right down knowing that when a customer engages us the first time, we have every intention keeping a customer for life.

Our systems and processes are above many other plumbing companies and we
will always go above and beyond to ensure our clients are left happy

48% of our work on average comes from existing customers

This is a testament to the effort and passion we have ensuring every single customer experience an amazing experience from the initial phone call to the completion of the works

What makes us a step ahead of others?

Prior notice

Text messages & phone calls when we’re on the way.

30 minutes prior so you are not waiting around all day

Upfront Pricing

Upfront pricing before a single tool is lifted. You approve the price to avoid any unexpected hidden surprises

Detailed Reports

Detailed quotes & photos with every job completed. A PDF will be sent through on completion of all works completed

Vehicle Tracking

Our vehicles are tracked to ensure we can allocate our plumbers to urgent jobs ASAP in case of any emergencies which arise

Payment Options

Easy payment options with Interest free options available

The Follow-Up

The most important part is the follow up. Our friendly office staff ensure every single customer is left a raving fan

If for whatever reason we let you down, we will give you a $100 back no questions asked and without any *. We are that committed and confident that each one of our staff members know exactly what is required and what is required each time a job is attended too

We have great plans in
place for the future

We want to continue to grow and deliver an exceptional service to our clients across Sydney. We will come the most respected and trusted Plumbing company in Sydney as we continue to grow.

From behalf of the director Michael and the team at Sydney’s Plumbing Specialists we look forward to working with you and assisting you with all your plumbing needs.

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